Running into issues with FTP/SFTP file access? Here are some things you can try.
If your metrics are timing out or having other issues, first make sure you have whitelisted Grow’s IP addresses. You can find those here.
If you are still having issues, reach out to your Data Consultant. They will need the following pieces of information in order to troubleshoot your issue:
Additionally, answering the following questions will help us better understand and resolve the issue quickly.
- Are you using FTP or SFTP?
- Do you use 188.8.131.52 or a URL (website) to connect?
- What port do you use?
If you have any other questions, feel free to chat in on the site and we’ll be happy to help!