Here’s how to connect your Freshdesk account to Grow.
First, log in to your Grow account and click Add Metric. Select Freshdesk from the list of data sources, then press the blue Connect button.
You will need your API Key and Freshdesk Domain.
The Domain is whatever your team’s subdomain is. It is the portion of your URL before
To find your API Key, log in to your Freshdesk account. Click on your profile picture, then go to Profile settings.
On the right-hand panel, underneath the Change Password section, you’ll find the section labeled “Your API Key.” Your API key will be shown underneath it. You also have a button to reset your API key and get a new one.
Note: If you reset your API key, you will need to re-authenticate to Grow using the updated API key.
Copy this along with your Freshdesk domain into Grow, then press the blue Submit button.
And that’s it! You’re good to go.
Questions about Freshdesk? Email us at firstname.lastname@example.org or chat in on the site.