If anyone resets their RingCentral password, they receive a code from RingCentral to re-authenticate their account. This causes an issue when that account is connected to Grow. If that code changes, you will need to reauthorize the connection in Grow before your RingCentral data will pull through to your metrics.
If you need help re-authorizing the connection, go into your account settings, then select Data Connections from the left-hand menu. You can search for the data connection or scroll to find it, then click the blue Re-connect button. There you can re-authenticate your account. You can also reference our help article here.
Questions? Email at email@example.com or chat in on the site and we'll be happy to help.