Desk.com empowers fast-growing companies with out-of-the box functionality to help their support agents manage all their service channels in one place, helping them to become more efficient at day-to-day tasks and keep customer inquiries from falling through the cracks.

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REPORTS

Below is a list of the reports you can pull from Desk.com, along with a description of the fields available with each report.

  • Articles: All articles, including ID, subject, body, chat, call back, twitter, phone, facebook, rating, rating count, rating score, keywords, position, published date, updated date, created date, in support center, notes, public URL, links details, links created by href, etc.
  • Brands: All brands, including name, created date, and updated date.\
  • Cases: All support cases, including ID, blurb, changed date, created date, description, external ID, first opened at, first resolved at, labels, opened at, priority, status, subject, type, updated date, active date, has pending interactions, route status, assigned group details, case links details, attachments details, customer details, replies count, notes, assigned user, etc.
  • Companies: All companies, including created date, domains, ID, labels, name, updated date, customers, cases, labels, etc.
  • Customers: All customers, including ID, name, company, title, external ID, created date, updated date, access company cases, access private portal, phone, address, emails custom fields, facebook user, twitter user, etc.
  • Facebook Feeds: Includes ID, name, created date, updated date, enabled, profile URL, etc.
  • Facebook Accounts: Includes name, profile URL, updated date, self class, self href, facebook feeds class, facebook feeds href, etc.
  • Facebook Users: All facebook users, including ID, created date, updated date, image URL, profile URL, self class, self href, customer class, customer href, etc.
  • Feedback: All customer feedbacks, including ID, rating, rating type, additional feedback, created date, and updated date.
  • Filters: All filters, including active, ID, position, routing enabled, sort field, name, self class, self href, group, user, cases class, cases href, group class, group href, etc.
  • Groups: All groups, including ID, name, self class, self href, users class, users href, filters class, filters href, etc.
  • Inbound Mailboxes: All sources of received mail, including ID, name, email, last checked date, created date, updated date, last error, address filters, port, enabled, type, self href, self class, etc.
  • Insights: All insights data, including channels, macros, labels, articles, agents, groups, custom fields, customer custom fields, etc.
  • Integration URLs: All URL data for integrated applications, including ID, name, rendered, created date, updated date, description, enabled, open location, self href, self class, group, user, etc.
  • Jobs: All jobs, including ID, status message, progress, created date, completed date, last error, type,self class, self href, user class, user href, etc.
  • Labels: All labels, including ID, name, description, enabled, color, types, self class, self href, etc.
  • Macros: All macros, including ID, name, description, enabled, position, folders, self class, self href, actions class, actions href, etc.
  • Outbound Mailboxes: All origin points for sent mail, including ID, from name, from email, enabled, default, reply to, host name, port, type, last error, created date, updated date, max recipients, self class, self href, etc.\
  • Rules: All instances of recorded internal reporting logic, including ID, name, description, updated date, created date, enabled, self class, self href, etc.
  • Snippets: All web snippets, including name, text, self href, and self class.
  • Topics: All discussion topics, including ID, position, allow questions, created date, updated date, description, in support center, name, self href, self class, articles href, articles class, articles count, translations href, translations class, etc.
  • Twitter Accounts: All Twitter accounts, including ID, created date, updated date, can DM, is following user, is followed by user, handle, name, enabled, self href, self class, tweets href, etc.
  • Twitter Users: All Twitter users, including ID, verified, followers count, created date, updated date, profile URL, etc.
  • Users: All desk.com users, including available, created date, current login timestamp, email, email verified, ID, last login date, level, name, updated date, preferences, searches, groups, macros, filters, integration URLs, case layout, phone integration, etc.

Questions about the Desk.com/Grow integration? Email us at support@grow.com or chat in on the site.

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