If you don’t have permissions to view certain reports, you’ll get this error, telling you that your account does not have the proper permissions to run that report, and to contact your Hubspot administrator.
The reports where this error most frequently pops up are Campaigns, Workflows, and Email Events.
In order to access these reports, you will need to have admin permissions in Hubspot.
To solve this issue, you will need to have the admin account connected in Grow. There are a couple ways to make this happen.
First, if the owner of the admin Hubspot account does not want to share the credentials, they can share their connection with other users. (Read up on that here.)
Second, you can either have the admin grant you admin permissions OR you can create a new Hubspot user. If you choose to do this, you can make the user an admin and give them all the permissions that you will want to have access to in Grow. Essentially, you are creating a read-only admin account.
You will need to connect this account in Grow. Once you have done that, you should be good to go!
Questions about Hubspot? Let us know at firstname.lastname@example.org or chat in on the site.