Shopify Plus is a cloud-based, multichannel e-commerce platform for enterprise-level businesses that helps you to manage your stores across multiple sales channels, including web, mobile, social media, and brick-and-mortar locations. Here are some things you can expect from the Shopify Plus/Grow integration.

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WHAT TO EXPECT

  • Multiple Auths: With Grow’s Shopify integration, you can not only connect multiple accounts, but also display your data from many businesses on one metric. After you select Custom Metric, you will find reports that are specifically labeled “(Report Name) - Multiple Auths” in order to facilitate this. You can read our help article here to learn how to set this up in your account.
  • Large Datasets: Shopify reports typically pull in quickly for date ranges of 30 days or less, but larger datasets (10,000 rows or more) can often take longer to populate completely. This can be worked through by creating an internal warehouse for larger datasets. Bear in mind that the initial call to Shopify to collect data for a warehouse with an initial size of more than 100,000 rows can still take anywhere from five to 30 minutes, depending on the size. Your time is valuable to us, so we're hard at work finding ways to pull your data faster.
  • Multiple Reports: When pulling from Shopify, it's important to only pull one report at a time. If you try to make two calls to separate endpoints at the same time, it can overload the connection to Shopify and cause the app to freeze. Don't worry; we like to multitask, too! You'll just need to wait for the first report to finish loading before you click connect on the next one.
  • Time Zones: The time zones used by Shopify to delineate days and months of data are specific to the time zone of the shop you're pulling data for, while the Grow app uses Coordinated Universal Time (UTC) for its in-app transforms. We've included the Shops Timezone report to make it easier to offset your local time to UTC and make sure your dates are grouping correctly.
  • Data Accuracy: Because of some logic differences between the Shopify Admin API that Grow pulls its data through and Shopify's internal sales reports, Grow reports often show slight differences in amounts as compared to the internal reports you'll find in your Shopify account. For example, refunds are recorded in Shopify by the inventory cost of the item (or cost of goods sold), which is a value that doesn't pull into the reports that you'll see in Grow. This doesn't necessarily mean that your sales numbers aren't still telling the same story in terms of the success of your business, but that the methods used to retrieve them are different. The accuracy of your data is a top priority for us here at Grow, so we're currently working closely with Shopify on this issue to find the best solution we can.

REPORTS

In addition to the standard Shopify reports, outlined in the Shopify overview article, Shopify Plus includes two additional reports.

  • Users: A list of all users, including account owner, bio, email, name, ID, permissions, pin, receive announcements, screen name, user type, etc.
  • Gift Cards: All activated gift cards data, including ID, order, customer, line item, balance, currency, code, created date, updated date, terminated date, expire date, etc.

Still have questions about the Shopify Plus/Grow integration? Email us at support@grow.com or chat in on the site.

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