Getting an error when trying to authenticate your Zoho CRM account?

One error we have seen lately is the following:

Oops! Something went wrong in authenticating your account. Please try again. module is hidden for your organization.

If you are getting this error, you can follow the following steps to correct it.

First, log in to your Zoho CRM account. Go to your settings and select Setup.

Under Customization, go to Modules and Fields. Go ahead and click on the Organize Modules button.

In the window that pulls up, you will see two columns: Unselected Tabs and Selected Tabs. Be sure that the tab “Accounts” is in the Selected Tabs list. 

If it isn’t, find it in the Unselected Tabs list. Select it, then press the blue arrow pointing to the right to add it to the Selected Tabs list.

Go ahead and press Save when you’re done.

And that’s it! You should be able to authenticate your account.

Questions? Email us at support@grow.com or chat in on the site.

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