If you are on a whitelabel plan with Grow, you need to setup your SMTP information so Grow can send emails using your email service. This makes it so when you add a new user, the email will come from friendly@yourcompany instead of support@grow.com

Here is how to set that up.

  1. Login to Grow and go to Account Setting > Company Information (if you don't see the Company Info tab, and you are whitelabel, talk to your Customer Success Manager)

2. The host and port depend on what service provider you use for your emails.

For example SendGrid suggests port 587, Mailgun also suggests port 587, or 465.

If you are using Gmail with TLS, you will probably use 587, if you use SSL, the port will be 465. If neither of those work for Gmail, try using port 25. There are so many SMTP providers and settings you will have to rely on your email service provider for documentation and easy answers about what host and which port to use. For example if you use Mailgun you can find your SMTP credentials for each domain on your domains tab.

If you need help with this step, please contact us via email or chat and include the host that you use. We might jump on a call with you and help you login to your email provider to find this info.

3. Set the 'from email'. This is the email you want Grow emails sending from. Support@YourCompany.com is usually a good first choice. Make sure that email is setup in your system and can receive replies.

4. User and Password. This again depends on your mail provider, and it can vary widely.

Your username can be either your FULL email address, or just the first part of your email (before the @ symbol). Unfortunately this depends on your service provider.

For example:

SendGrid is just the username before the @ symbol:
For email the johndoe@company.com, username is 'johndoe'

Office 365 uses the full email:
For email johndoe@company.com, username is 'johndoe@company.com'

If you use Gmail and Google Apps to send out your business email, it gets even more complicated.

Special Note about Gmail and Google Apps:

If you use your Google Apps or Gmail credentials for sending your business email, Google has set some special rules. For Google to authorize a third party server to access your account via SMTP, you have to enable “Less Secure Apps” on your gmail account.

You can read a full explanation of what risks that subjects you to here, but essentially,
any apps that aren’t using security protocols that Google deems mandatory, will be blocked unless you enable the ability for less secure apps to access your Gmail account.

Please don’t enable this access unless you fully understand what’s going on, and what the possible ramifications are.

If you decide not to enable Less Secure Apps, you can use a different SMTP client to send your emails. There are great services like SendGrid, MailGun, Mandrill, or MailSender. These can be configured to send email from your domain.

Unfortunately this is a Google decision, and Grow can't fix, or do alternative mail setup for you. The administration of your mail service would be done by your developers or technical team.

However, as always, if you have any questions or something that we can do for you, please email support@grow.com or chat in on the site.

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