RingCentral offers a secure and reliable cloud-based unified communications solution that combines business phone, conferencing, video meetings, messaging, collaboration, and contact center capabilities. The RingCentral/Grow integration allows you insights into your RingCentral data, helping you improve communication from your company.

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Other Notes
RingCentral has very strict rate limits, meaning that they restrict how much data you can pull within a certain time period. If too much data is requested within that time period, your request will be throttled by the server. Rate limits vary by plan. If you want to learn more about the rate limits, RingCentral has an article that shows you how to find your own limits.

If anyone resets their RingCentral password on an account connected to Grow, they receive a code from RingCentral to re-authenticate their account. If that code changes, you will need to reauthorize the connection in Grow before data will pull through.

Below is a list of reports that RingCentral offers, along with a short description of each.

  • Call Log: List of all calls occurring on account. Includes call start time, duration of call, direction, action, recipient name, result, etc.
  • Messages: List of all messages received for specific time period, including message date, type message, read status, message priority, duration, etc.

Questions about using RingCentral? Let us know at support@grow.com or chat in and we’ll be happy to help.

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