Make informed and strategic decisions by adding a Zendesk integration to your Grow dashboard. Zendesk helps you visualize your team’s task and project management and track customer communication. The Grow/Zendesk integration improves your reliability, your customers' satisfaction, and your effectiveness in accomplishing what needs to get done.
Here you will find each report Zendesk offers in Grow, along with a short description of each.
- Organizations: List of the organizations in Zendesk along with their details
- Satisfaction Ratings: List of all your satisfaction ratings in a given time period. (Satisfaction ratings must be enabled)
- Search: Returns data based on queries -- Read our help article to learn more about the Search report for Zendesk.
- Search Count: The number of searches of various resource types, based on the queries you enter.
- Tags: Shows the number of times a tag has been used in Zendesk.
- Tickets: All the information about your tickets in Zendesk.
- Ticket Metrics: Show the times at which tickets were created, updated, resolved, or closed in Zendesk
- Users: All the information about anyone (any user) who has interacted with your Zendesk (submitted a ticket, customers, agents within your organization).
- Views (all): Shows the status (view) types and the settings for each one
- Views (Detailed): Shows the settings and information for one specific view type
Questions about using Zendesk? Email us at firstname.lastname@example.org or chat in on the site.