Using Zendesk Search Endpoint in Grow

Grow's API has a 'Search' endpoint where you can customize your pull from their API into Grow. This can be great for very specific queries that may normally involve a lot of merging together of data from the various built in endpoints. 

To filter out results, all you need is a ‘-’ minus sign! Without the minus you will be left with whatever results match the given criteria. In this instance you are looking at all tickets that do not have a tag of 'closed_by_merge':

Date filtering is fairly straightforward. You can use ‘created_at>={{date(’-30days’,‘YYYY-MM-DD’)}}’ to pull in the last 30 days worth of data. 

If more assistance is still needed, you can check out this API Doc for more info: https://developer.zendesk.com/rest_api/docs/support/search